Refund Policy

Last updated: 4 November 2026  ·  Effective: 4 November 2026

We would rather you ask than quietly resent paying. This policy is short, and it is meant to be read before you need it.

First subscription — 14 days, no questions

If you are paying for DearFam AI for the first time and it is not what you hoped, write to us within 14 days of the charge and we will refund it in full. You do not need to give a reason. You do not need to have used it "properly".

Renewals — 7 days

If a renewal charge took you by surprise, write to us within 7 days of that charge and we will refund it in full, provided the account has not been refunded before on a renewal.

After that

Beyond those windows we do not normally refund a period you have already paid for, but you can always stop the next one:

• Cancel from the billing page in your account. It takes the same number of clicks as signing up, and there is no phone call and no email to write.
• Your subscription ends on the date you have already paid up to. You keep full use of DearFam AI until then.
• Cancelling is not the same as a refund — cancelling stops the next charge. If you think you are owed money for the current period, ask us; the answer is often yes.

If we got it wrong

If you were charged twice, charged after cancelling, charged the wrong amount, or the service was unavailable for a long stretch through our fault, we refund it — regardless of the windows above, and we will not make you argue for it.

How to ask

Email support@dearfamai.com from the address on the account, with the word "refund" and the approximate date. That is enough. If you cannot get into the account, tell us the email you used and we will find it.

How long it takes

Step	Time
We reply	Within 2 business days
We issue the refund	Within 5 business days of agreeing
It appears on your statement	Usually 5–10 business days, depending on your bank

Refunds go back to the card that was charged. We cannot send a refund to a different card or to an account in someone else's name.

What we will not do

We will not refund an account that has repeatedly subscribed and refunded as a way of getting the service free. In that case we may decline and close the account — but we will tell you plainly why, and you can still export your family's records first.

Your statutory rights

If the law where you live gives you a stronger right to cancel or to a refund — for example the 14-day right of withdrawal for digital services in the EU and the UK — that right applies in addition to this policy, not instead of it.