A real person reads these. Usually within two business days.
There is no phone line and no chat bot. Write to us and you will get a written answer from someone who can actually fix the thing.
Email
support@dearfamai.com
Post
Shaanxi Hengchang Yaohua Development Co., Ltd.
Room 1501, Floor 15, Tower A, Zifeng Xingzuo, No. 1 Jintai Avenue, Jintai District, Baoji, Shaanxi, China
| Subject line | For |
|---|---|
| Billing | A charge, a receipt, changing the card, cancelling |
| Refund | Asking for money back — see the Refund Policy |
| My data | A copy of your family's records, correcting something, or deleting the account |
| Something is broken | A page that will not load, a reminder that did not arrive, a screen that looks wrong |
| Privacy | Any question about the Privacy Policy |
It helps enormously if you tell us the country and mobile network of the person who should have received it, and roughly what time it was due. Most missed reminders turn out to be a carrier filtering a message from an unknown sender — and there is usually a fix.
| Legal name | Shaanxi Hengchang Yaohua Development Co., Ltd. |
| Registered in | Baoji, People's Republic of China |
| Registration no. | 91610304MA6XL8B12N |
| Registered address | Room 1501, Floor 15, Tower A, Zifeng Xingzuo, No. 1 Jintai Avenue, Jintai District, Baoji, Shaanxi, China |
| Person responsible for content | Ji Xuanyu |
If someone may be in danger, do not email us. DearFam AI is not an emergency service and nobody here is watching a screen for alerts. Call the emergency number where that person lives — 911 in the United States — or go to them.